Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. You must initiate the return process within 30 days of receiving your order. Items that are damaged, worn, or altered in any way will not be accepted for return. Please ensure that all tags and labels are intact before returning your item.
How to Request a Return
To request a return, you must email us at [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3-5 business days with further instructions on how to proceed. Please do not send your item back without receiving confirmation from us first.
Return Shipping Costs
Customers are responsible for the return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If you are returning an item due to an error on our part, we will cover the return shipping costs.
Processing Returns
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your return. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that it may take some time for your bank or credit card company to process and post the refund. We aim to complete this process within 7-10 business days after receiving the returned item.
Exchanges
We do not offer direct exchanges. If you would like to exchange an item for a different size or color, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Be sure to follow the return process outlined above to ensure a smooth transaction.
Non-Returnable Items
Certain items are non-returnable, including but not limited to personalized or custom-made products. If you have any questions about whether an item is returnable, please contact us before making your purchase. We want to ensure you are fully informed about our return policy before you buy.
Contact Information
If you have any questions regarding this Return and Refund Policy or need assistance with a return, please reach out to us via email at [email protected]. We are here to help and will respond to your inquiries as quickly as possible. Thank you for shopping with us and for your understanding of our return policy.
